Please read the following Terms and Conditions (“Terms”) carefully before using any products or services on https://prestaservice.pro (“Service”). By purchasing, using services from PrestaServicePro, we assume that you Read and Agree to all the terms of this policy. Violation of any of the terms below will result in the termination of your account relating to PrestaServicePro.
PrestaServicePro strongly committed to privacy, security, compliance and transparency. The set of updates were introduced to the way PrestaServicePro collects, stores and processes personal information due to the General Data Protection Regulation (GDPR)
1. Account Terms
1.1. You must provide your full name, a valid email address, and any other information requested in order to complete the signup process and provide all the necessary details to the technical support team.
1.2. You are responsible for maintaining the security of your Account and the accompanying password (the “Password”). PrestaServicePro cannot and will not be liable for any loss or damage from your failure to comply with this security obligation
1.3. PrestaServicePro has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other PrestaServicePro service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to the Account, and the forfeiture and relinquishment of all Content in your Account. PrestaServicePro reserves the right to refuse service to anyone for any reason at any time
1.4. By providing PrestaServicePro with the Account information for any of your stores, you’re agreeing to allow PrestaServicePro to login to your account, view all account information, modify any other settings deemed necessary for automated interaction and otherwise compatibility with the Service and/or send a data to/from the stores on your behalf. PrestaServicePro does not know, keep or in any other manner get full access to your login and password information, but can only access your Account with your sole permission.
1.5. Any verbal, written action that threatens customers, employees or members of PrestaServicePro will result in immediate account termination.
1.6. A breach or violation of any of the Account Terms as determined in the sole discretion of PrestaServicePro will result in an immediate Account termination
2. Migration Service Terms
2.1. Migration Service is shopping cart migration service provided by PrestaServicePro at https://prestaservice.pro/shop If you have any questions during migration, you may contact us, we provide Technical Support for free to answer your questions. Technical Support includes answering questions related to our service, bug/error fixing caused by our migration Service.
2.2. Technical Support requests that require additional investigations such as: checking custom fields, server/hosting issues, migration/customization issue etc from our tech engineers will be provided with investigation results within 2 business day.
2.3. Technical Support is available via Ticket, Email. Guaranteed response period is 24 hours (our working hours: 08:00 – 18:00 from Monday to Friday, UTC+1). Actual response period may vary. To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday.
2.4. You must provide timely response to the requests made by the PrestaServicePro Customer Support Team. If no response is provided on your side, the issue in question shall be considered exhausted. In this case, we reserve the right to act on the problem using our own judgement or based on the previous agreement.
2.5. Technical Support does not include customizing our product/service to fit your own needs to migration of the custom data, fields, custom themes or information handled by third-party modules, contributions or server/hosting configuration. We support standard shopping cart database schemes by default. All customization requests will require fee, please Contact Us to get the quote.
2.6 PrestaServicePro provides technical support for free within 90 days after purchasing the service. After 90 days, if you need extend technical support period, we support to extend for each 3 months but extra fee required
2.7. After requesting support service to PrestaServicePro Customer Support Team, you are not allowed to ask any other Migrations with the same store information. You are held responsible for restricting all access to your FTP and admin panel, etc.
2.8. You agree do not change, modify, add, or remove portions of Connector Script source code as it is owned by PrestaServicePro. You agree not to change Connector file and/or folder names.
2.9. For Re-migration, PrestaServicePro supports unlimited re-migrations for free within 90 days and please do not change the target store’s path after the first full migration is completed. PrestaServicePro will provide free support service for 2 times.
2.10. You agree do not change source store URL in the Migration app after first full migration. We may refuse providing technical support if you change it.
2.11. Complaints about the accuracy of migrated data can be accepted within 60 days after Full Migration was completed. During this period, emergence, change, or destruction of data in the database can take place due to store usage. All these changes may distort the results of the migration. Therefore, PrestaServicePro must not be held responsible for any of the above mentioned issues.
2.12. The Support ticket is considered to be successfully performed in case the client who ordered it does not respond to PrestaServicePro Technical Support Team messages or does not request any modifications during the 7 days period after our tech engineer validate the result of migration.
3. Refund
3.1. PrestaServicePro provides refund in full within 30 days if there are any major technical issues with migrated data. This has been verified and confirmed by PrestaServicePro Support Team and can’t be resolved within 3 business days since the first customer report except the cases that are related to shopping cart limitations or cases that PrestaServicePro Team can not affect. After the refund is made PrestaServicePro stops taking any actions regarding refunded migration.
3.2. To request refund, please Submit a Ticket with your order information to our Ticket System. You will receive the refund within 7 days since your request is confirmed.
3.3. It is highly recommend to refrain from performing any manipulations with Target store during the process of migration.
3.4. The following cases are not eligible for refund:
You ask for refund for reasons not related to the Service purchased.
You have no clear evidence that the Service fails to work.
You do not have permission (FTP/Cpanel/Admin account/API) of Source/Target Store.
You want extra features/functionalities which the Service does not have.
Your Source/Target store has been configured to prevent the connector to work.
Your Source/Target store has been tweaked or installed with custom fields/custom modules which prevent the migration service to work properly.
Server/hosting contains your source/target store has been secured by firewall.
Service performance delays that were caused by 3rd party (hosting provider, shopping cart vendors, etc.) faults.
You ask refund after the Service is completely provided.
Instead, we provide support to resolve all such situations, please just feel free Contact Us. We guarantee full service delivery after those issues are being solved.
4. Policy Changes and Updates
4.1. Please note that this policy may change. PrestaServicePro reserves the right to add, remove, change or terminate the Service for any reason, without notice at any time. The changes will be updated on this page and, if the changes are significant, we will provide a more prominent notice.
4.2. The Service price may change without prior notice.
4.3. PrestaServicePro will not be liable to any party for any modifications, price change, suspension or discontinuance of the Service.
Should you have any further enquiries, please Contact Us for assistance.